The Advanced Customer Loyalty & Retention Conference 2026 brings together loyalty, CRM and customer experience leaders for a one-day, brand-led deep dive into next-level retention, intelligent personalisation and customer engagement strategy. Designed for practitioners building future-fit loyalty programmes, the agenda explores AI-powered personalisation, journey orchestration, omni-channel content excellence, customer data intelligence, trust governance, value perception, and lifetime loyalty growth.

Now in its fourth year, the event features case study insights and market-leading examples from NatWest Group, Virgin Active, Openreach, Aviva, BBC Studios, TUI, Secret Escapes, Costa Coffee and more. With 20+ speakers, interactive panels, discussion-led delegate sessions and structured networking, delegates leave with new strategies, peer benchmarks and actionable tools to elevate customer lifetime value and embed loyalty at scale.

Venue: London
Date: April 23, 2026