For SREs, platform engineers, and AI/ML teams, agentic AI makes many promises that are hard to ignore. Autonomous agents that can interact with cloud-native systems, trigger actions, and make decisions at machine speed represent a genuine leap forward in how organizations operate. The investment has been substantial. While investments in these platforms are substantial, the results can be disappointing for many teams.
The problem is that generative models alone still struggle to deliver the reliable, repeatable outcomes that production systems…
