Artificial intelligence is now widely embedded across banking, financial services and insurance (BFSI) firms, but most companies are still not measuring its impact on revenue, according to KNOLSKAPE’s L&D Trends in the BFSI Industry: 2026 Report.
The report finds that 94.1% of BFSI organisations use AI to improve efficiency, while only 19.1% track its contribution to revenue, highlighting a gap between adoption and business impact.
This disconnect could make it harder for firms to justify AI investments and scale them effectively.
The findings are…

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