Instagram users can now purchase item through the DM section

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Meta-owned social media platform Instagram introduced a new way for small businesses to manage their customers online through the DM (direct messaging) section.

On its official website, Meta stated that it wants to “help people start conversations with businesses they care about and help them find and buy products they love in an easy, seamless experience, right from the chat thread.” Users will be able to make purchases without leaving the chat if they are chatting with a qualified small business account on Instagram in the future. For example, if users want to buy a t-shirt, they can message the company about it.

Users can also discuss any accessories or customisation services provided by the company. Following that, the business account will be able to send them a payment request via Meta Pay, upon which users will be able to place their order directly from the chat. Users will also be able to track their orders and ask the company any other questions.

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Instagram users can now purchase item through the DM section

Meta-owned social media platform Instagram introduced a new way for small businesses to manage their customers online through the DM (direct messaging) section.

On its official website, Meta stated that it wants to “help people start conversations with businesses they care about and help them find and buy products they love in an easy, seamless experience, right from the chat thread.” Users will be able to make purchases without leaving the chat if they are chatting with a qualified small business account on Instagram in the future. For example, if users want to buy a t-shirt, they can message the company about it.

Users can also discuss any accessories or customisation services provided by the company. Following that, the business account will be able to send them a payment request via Meta Pay, upon which users will be able to place their order directly from the chat. Users will also be able to track their orders and ask the company any other questions.

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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