Domino’s Pizza’s Indian franchise might take away business from Zomato and Swiggy

July 23, 2022

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Multinational pizza chain Domino’s Pizza’s Indian franchise may consider taking some of its business away from the top two online food delivery platforms, Zomato and Swiggy, if their commissions continue to rise.

Jubilant FoodWorks, which operates the Domino’s Pizza franchise in India, informed the Competition Commission of India (CCI) of this in a confidential letter obtained by Reuters. “In the event of an increase in commission rates, Jubilant will consider shifting more of its businesses from online restaurant platforms to the in-house ordering system,” the NSE and BSE listed company reportedly stated in a letter to the CCI dated July 19. Jubilant also told CCI in the letter that online platforms, including its own, generate 26-27% business in the country.

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