Communications Platform as a Service (CPaaS) provider Unifonic, acquired an Istanbul-based R&D-focused AI-powered conversational automation company Sestek .
Sestek has created a suite of AI-powered conversational solutions that enable businesses to provide a consistent customer experience. The transaction was completed on October 12, 2022. Unifonic now has immediate access to Sestek’s suite of “Conversational AI and Analytics” solutions, as well as a large number of existing clients and partners. Enterprises (including banks and financial services), global contact centre technology, and business process outsourcing providers are among Sestek’s current customers. Unifonic and Sestek are committed to becoming the preferred customer engagement partner for the world’s leading companies.