According to the Australian Competition and Consumer Commission, Fitbit LLC has begun court proceedings for allegedly making false or misleading claims to consumers about their guarantee rights on faulty devices.
According to the Australian Competition and Consumer Commission (ACCC), Fitbit claimed that between May 2020 and February 2022, consumers would not be entitled to a refund unless they returned a faulty product within 45 days of purchase or shipment, which is contrary to Australian Consumer Law. “All consumers have automatic consumer guarantee rights that cannot be waived, limited, or modified. Consumer guarantee rights exist in addition to any manufacturer warranties “ACCC Chair Gina Cass-Gottlieb stated According to the regulator, Australian Consumer Law does not require a 45-day refund period, nor do consumer rights in relation to faulty replacement goods depend on when the original product was purchased.
