JioEVA, the Telephony Conversation Bot, is redefining customer service experiences by replacing outdated IVR systems with smarter, faster, and more engaging interactions. Offering seamless context-switching, JioEVA allows customers to adjust and revisit their choices, eliminating frustration caused by errors in traditional systems.
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JioEVA’s Impact on Customer Support
“Traditional IVR systems are a thing of the past. Say hello to JioEVA Telephony Conversation Bots – the future of seamless customer interactions! Reimagine customer experiences with Telephony Conversation Bots – smarter, faster, and more engaging!” shared Sachin Gupta, Head of Platform Revenue and Strategic Partnership, Jio Platforms Limited, on LinkedIn on January 2, 2025.
Key Features of JioEVA Conversation Bots
JioEVA’s example illustrates this innovation: Rohan, a customer, mistakenly selects the wrong option in a conventional IVR setup and is forced to restart the process. With JioEVA, such errors can be easily corrected, making the customer journey smoother and more efficient.
JioEVA’s technology learns from every conversation, delivering personalised, real-time support and reducing the need for call center transfers by up to 57 percent in some businesses. The solution is available in various formats, including Voice Telephony BOT, Video Telephony BOT, and mobile/web bots supporting text, audio, and video.
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Award Recognition
In recognition of its impact on customer support, JioEVA won the “Best Use of VoiceBot to Enhance Customer Support (Telecommunications)” award at the 4th CX Excellence Awards 2024, according to the company.
JioEVA Products
As of this writing, JioEVA products include Telephony BOT, Android/iOS BOT, Web BOT, Video BOT, and WhatsApp BOT. Under Cloud Telephony Services, JioEVA offers a suite of solutions for businesses, including Call Masking, Missed Call, and Click-to-Call, offered as CPaaS (Communications Platform as a Service).
Key EVA Bot Features
According to the website, EVA assistants offer a range of key features designed to enhance user experience and provide seamless communication across multiple platforms. These include support for video and voice calls, along with text-based interactions in a 3-in-1 format. EVA can be accessed via websites, apps, and even WhatsApp for both text and voice communication. It supports multilingual capabilities and integrates smoothly with legacy systems.
With dynamic conversation flows and omni-channel availability, users can engage with the assistant through their preferred medium. Additionally, EVA offers no-code assistant creation, rapid knowledge updates, and inbuilt analytics, making it a versatile and efficient tool for businesses.
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Industry Applications of JioEVA
EVA assistants are based on technologies including Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP) that simulate a natural human conversation and enhance user experience.
Users will also have access to create one model and one bot. The free bot allows for up to 2,000 transaction calls. For scaled usage, users will need to subscribe and switch to a paid bot, which provides the capacity for higher transaction volumes.
JioEVA’s AI assistants cater to a range of industries, including Healthcare, Telecom, Banking and Retail.
