RCS, an advanced version of traditional SMS, supports two-way communication with rich media such as images, voice messages, location sharing, and PDF documents
Google’s RCS integration will allow users searching for a company’s customer service contact to directly chat with a live agent or AI bot through their smartphone’s SMS inbox
This development comes at a time when Google has been expanding its base in India by working to establish its base in Tamil Nadu
Tech giant Google has reportedly started a pilot to…