How Observe.AI Is Redefining The Future Of Contact Centres

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If there is one area that GenAI has prominently impacted, it is customer experience and service. Harnessing the power of the generative capability of the large language models (LLMs), enterprises globally have onboarded AI-powered chatbots and virtual agents in droves.

And it is easy to see why. Well, AI chatbots can resolve tickets raised by customers 18% faster with a success rate of 71%. This simply means increased customer satisfaction and better conversion rates. 

However, while many companies are upgrading their customer care…



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How Observe.AI Is Redefining The Future Of Contact Centres


If there is one area that GenAI has prominently impacted, it is customer experience and service. Harnessing the power of the generative capability of the large language models (LLMs), enterprises globally have onboarded AI-powered chatbots and virtual agents in droves.

And it is easy to see why. Well, AI chatbots can resolve tickets raised by customers 18% faster with a success rate of 71%. This simply means increased customer satisfaction and better conversion rates. 

However, while many companies are upgrading their customer care…



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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