AI shakes up the call centre industry, but some tasks are still better left to the humans

September 8, 2025

, By The Economic Times

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Armen Kirakosian remembers the frustrations of his first job as a call centre agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he had to physically write for each call he handled.

Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless menus. He often has full customer profiles in front of him when a person calls in and may already know what problem the customer has before even saying “hello.” He can spend more…

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AI shakes up the call centre industry, but some tasks are still better left to the humans

September 8, 2025

, Published By The Economic Times

ai-shakes-up-the-call-center-industry-but-some-tasks-are-still-better-left-to-the-humans.jpg

Armen Kirakosian remembers the frustrations of his first job as a call centre agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he had to physically write for each call he handled.

Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless menus. He often has full customer profiles in front of him when a person calls in and may already know what problem the customer has before even saying “hello.” He can spend more…

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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Previous News

Urban households choosing ecommerce for festive buying may rise 115% in 2025: Report

Next News

Last Rites’ Summons a Franchise-Best Box Office

The Economic Times

More like this

Popular

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