Wipro Limited , a leading global AI-powered technology services and consulting company, today announced a major expansion of its strategic partnership with ServiceNow. This collaboration is specifically engineered to implement, scale, and optimize the deployment of advanced agentic AI workflows across core enterprise functions, including Information Technology (IT), Human Resources (HR), procurement, and cybersecurity operations.
As global organizations look beyond basic generative AI experimentation toward full-scale operational implementation, this partnership bridges the gap between digital ambition and measurable execution. By embedding smart, autonomous, and secure digital agents deep within standard corporate workflows, Wipro and ServiceNow are establishing the architectural foundation for the modern, automated enterprise.
Driving Enterprise Efficiency via Wipro Intelligence™ and ServiceNow AI
Under the terms of this expanded global agreement, Wipro will systematically integrate Wipro Intelligence™—its unified, proprietary suite of AI-powered platforms, solutions, and transformative corporate offerings—directly with the ServiceNow AI Platform. This technical integration allows large-scale organizations to streamline the initiation, orchestration, and execution of complex work across fragmented legacy IT environments.
By eliminating structural silos, reducing time-consuming manual coordination, and offering unmatched visibility into how task chains progress across business units, global enterprises can drastically accelerate their turnaround times. Concurrently, this workflow-driven approach strengthens internal accountability and enforces rigid corporate governance standards across all deployed automated actions.
Industry-Specific AI Applications Moving to the Forefront
The integration of Wipro Intelligence™ capabilities with the ServiceNow AI Platform will immediately enhance several industry-specific solutions:
SmartProcure: This module streamlines complex corporate procurement workflows. It vastly improves overall cycle times by establishing standardized ingestion, automated approval routing, and frictionless transactional execution.
Telco Autonomous Networks: Engineered specifically for the telecommunications sector, this solution modernizes complex service operations. By pairing AI-enabled workflows with specialized telecom contexts, it speeds up issue resolution and network maintenance.
Cyber Transform: Focused heavily on security operations, this framework strengthens defensive postures across the cybersecurity value chain. It upgrades vulnerability management, optimizes incident response workflows, and maintains rigorous security governance.
Scaled Execution, Strict Governance, and Measurable Outcomes
Implementing artificial intelligence across large-scale multinationals requires strict guardrails, policy compliance, and auditability. The core objective of the Wipro-ServiceNow alliance is ensuring that autonomous digital agents perform actions that align with internal corporate compliance policies while protecting sensitive data boundaries.
“AI isn’t new to enterprises, but connected, governed, and outcome-driven AI is,” stated Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow. “That’s what this partnership makes real. When agentic AI runs inside secure workflows, ideas start delivering real results and the agentic enterprise becomes possible.”
Highlighting the consulting-driven approach to tech adoption, Malay Joshi, Chief Executive Officer of Wipro’s Americas 1 Strategic Market Unit, added:
“For most enterprises, the real challenge with AI is not ambition, but execution at scale. Our expanded partnership with ServiceNow is designed to bridge that gap through a consulting-led, AI-powered approach that translates business priorities into industry-aligned AI solutions. Together with Wipro Intelligence™, we are helping clients streamline operations, drive measurable outcomes, and scale AI adoption with the right governance and controls in place.”
Clear Advantages and Operational Value for Global Clients
Enterprises adopting these integrated agentic AI solutions can expect to realize distinct, measurable business value across their global operational footprints:
A Unified User Experience: Employees gain a single, frictionless portal for submitting, tracking, and managing varied work requests across multiple enterprise functions.
Policy-Aligned Automation: Every autonomous action taken by a digital agent follows strict policy compliance guidelines, with end-to-end auditability and logging hardcoded directly into the workflow architecture.
Drastic Reductions in Cycle Times: Automated data handoffs minimize the delays caused by manual coordination, reducing human error and workflow bottlenecks.
Total Operational Visibility: Managers and executives receive clear dashboard visibility into status, exact data ownership, and real-time completion tracking across multiple enterprise processes.
About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a premier, AI-powered technology services and consulting company dedicated to building innovative solutions that address their clients' most complex digital transformation needs. Utilizing an expert consulting-led approach and the Wipro Intelligence™ unified platform suite, Wipro helps global enterprises build highly intelligent, collaborative, and sustainable business models.
A central cornerstone of this approach is the Wipro Innovation Network, which forms a core part of the Wipro Intelligence™ suite. This network underpins Wipro's commitment to client-centric co-innovation by unifying cutting-edge capabilities from proprietary corporate innovation labs, academic research institutions, partner development labs, and global open-source technology communities. Backed by an international workforce of over 240,000 dedicated employees and global business partners spanning 65 countries, Wipro continues to deliver on its foundational promise of helping clients, colleagues, and local communities thrive in an ever-changing digital world.
