While Zomato and Swiggy have emerged as undisputed leaders in the country’s online delivery market, both platforms have been chastised for charging exorbitant delivery fees.
Zomato appears to be attempting to address this issue by introducing a feature in the app for a lower delivery fee in exchange for a slightly delayed delivery. According to a notification seen by Inc42, the Zomato app offered a customer the option to pay INR 9 less than the standard delivery charge for a 15-minute wait for food delivery. Zomato and Swiggy have frequently been chastised on social media, with users pointing out that the platform charges more for delivery of the same food than its competitors.
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