IndiGo, one of the big airlines, just launched an AI chatbot named 6Eskai. This chatbot uses super-smart GPT-4 technology. The main goal? To help travelers by answering their questions in ten different languages. But that’s not all – it’s also there to let people book tickets for flights all across the airline’s network.
A spokesperson for the airline said that this new chatbot was made completely in-house by IndiGo’s digital team. They worked closely with Microsoft to get this cool tech up and running. According to the spokesperson, this AI chatbot is a huge deal for the airline.
Thanks to this new technology, IndiGo is one of the first airlines in this part of the world using top-notch AI to make travel easier for people. The spokesperson mentioned that after a soft launch, they saw a whopping 75% drop in the work of customer service agents. It looks like this bot is super-efficient!
The AI bot is seriously impressive. It’s got a massive 1.7 trillion parameters, which helps it easily answer lots of different questions people usually ask. IndiGo’s team of brainy data scientists studied a thing called generative pretrained transformers (GPT) and trained the bot to act like a human. It can even understand emotions and crack a joke or two, making chats more fun for passengers.
The spokesperson also said that 6Eskai can do loads of stuff: booking tickets, using discounts, adding extras to bookings, doing web check-ins, helping pick seats, planning trips, answering common questions, and even connecting passengers with a real person if needed. And it’s not just good at reading typed messages – it can understand spoken words too!
Summi Sharma, who is the Senior Vice President of ifly and Customer Experience at IndiGo, is super excited about 6Eskai. She thinks this smart chat assistant will be a big help to travelers, giving them fast and personalized help whenever they need it. Sharma believes this shows how much IndiGo cares about using new technology to make traveling smoother for everyone.
