TCS will transform Aviva’s UK life business and enhance customer experience utilising the TCS BaNCS-based platform.
As part of this, the end-to-end policy administration and servicing will expand to cover over 5.5 million policies. It will be managed by TCS’s UK subsidiary Diligenta which is regulated by the Financial Conduct Authority (FCA).
“Extending this strategic partnership will improve how we serve our customers, further simplify our operations and support our growth ambitions. It will allow us to rationalise our systems and improve efficiency, bringing significant benefits for our customers and the business,” said Doug Brown, CEO insurance, wealth and retirement, Aviva.
TCS will extend the platform and offer self-service capabilities for customers, digitally powered service delivery centers and a simplified technology landscape.
“We are delighted as we embark on the next chapter of this journey, where ongoing investment in our TCS BaNCS-based platform and proven track record will enable Aviva to drive a customer-centric business, even as we continue to improve end-to-end customer experience benchmarks in the UK life and pensions industry,” said R Vivekanand, president, BFSI products and platforms, TCS.
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