AT&T is giving customers a bill credit following massive outage

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Earlier this week, AT&T suffered a massive outage that took service completely offline for customers across the United States. In an effort to “help make it right,” AT&T says it will give impacted customers a credit to their accounts.

AT&T announced the credit late on Saturday night, saying that it will apply “one $5 credit per account” within the next two billing cycles.

We apologize for Thursday’s network outage. We recognize the frustration this outage has caused and know we let many of our customers down. We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers.

To help make it right, we’re reaching out to potentially impacted customers and we’re automatically applying a credit to their accounts. We want to reassure our customers of our commitment to reliably connect them – anytime and anywhere. We’re crediting them for the average cost of a full day of service.

We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure our customers stay connected.

AT&T’s outage was one of the biggest carrier outages in recent memory. The outage began early on Thursday morning, with complaints from thousands of AT&T customers on social media beginning at 4:30 a.m. ET. Shortly thereafter, AT&T acknowledged the outage and said it was investigating. It wasn’t until nearly 4 p.m. ET on Thursday that AT&T said it had fully resolved the outage for all customers.

The following day, AT&T attributed the outage to a failed software update. Both the Department of Homeland Security and the FBI are investigating the situation, as well. AT&T says the outage was not the result of a cyberattack of any sort.

One detail that’s worth specifically pointing out is that this credit is “per account.” This means that whether you have five lines on your account or one line on your account, the credit will be $5. No more, no less.

Are you satisfied with this $5 make good from AT&T? Let us know down in the comments.

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AT&T is giving customers a bill credit following massive outage

Earlier this week, AT&T suffered a massive outage that took service completely offline for customers across the United States. In an effort to “help make it right,” AT&T says it will give impacted customers a credit to their accounts.

AT&T announced the credit late on Saturday night, saying that it will apply “one $5 credit per account” within the next two billing cycles.

We apologize for Thursday’s network outage. We recognize the frustration this outage has caused and know we let many of our customers down. We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers.

To help make it right, we’re reaching out to potentially impacted customers and we’re automatically applying a credit to their accounts. We want to reassure our customers of our commitment to reliably connect them – anytime and anywhere. We’re crediting them for the average cost of a full day of service.

We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure our customers stay connected.

AT&T’s outage was one of the biggest carrier outages in recent memory. The outage began early on Thursday morning, with complaints from thousands of AT&T customers on social media beginning at 4:30 a.m. ET. Shortly thereafter, AT&T acknowledged the outage and said it was investigating. It wasn’t until nearly 4 p.m. ET on Thursday that AT&T said it had fully resolved the outage for all customers.

The following day, AT&T attributed the outage to a failed software update. Both the Department of Homeland Security and the FBI are investigating the situation, as well. AT&T says the outage was not the result of a cyberattack of any sort.

One detail that’s worth specifically pointing out is that this credit is “per account.” This means that whether you have five lines on your account or one line on your account, the credit will be $5. No more, no less.

Are you satisfied with this $5 make good from AT&T? Let us know down in the comments.

Follow ChanceThreadsTwitterInstagram, and Mastodon

FTC: We use income earning auto affiliate links. More.




Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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